General Returns Policy

The following general returns policy is applicable to all items sold on maximecandles.com

    1. In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
      1. Was delivered in a physically damaged condition
      2. Has missing parts or accessories
      3. Is different from what was ordered
      4. Is no longer needed (not all items may be eligible)
    2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
    3. Replacements – Replacements are not offered directly, please call customer care for more details on the same
    4. Some items may not be eligible for return if you “no longer need it”. If such an item delivered to you is not as described, or was physically damaged at the time of delivery, please contact us within the applicable return window for a free replacement.
    5. Return Window – Return request must be initiated within 15 days from the date when the product is delivered.
    6. Refund of Shipping Charges – Shipping charges are refundable under the following conditions
      1. Product as delivered in a physically damaged condition
      2. Has missing parts or accessories
      3. Is different from what was ordered

Note – Shipping charges are Nonrefundable if the product is being returned as “No Longer Needed”